Our Response

FAQs – Coronavirus and Special Days - January 2021 

COVID-19 Update - January 2021

Please be aware that we are not accepting new applications for Special Days at this time.

We are currently arranging Special Days for a group of over 700 beneficiaries who unfortunately had their Special Day postponed during the peak of COVID-19 last year. 

We are doing all we can to be in a position to re-open applications as soon as possible, this is currently not planned until mid-2021 at the earliest. However, if this date can be brought forward, we will share an update on this page.

We appreciate your patience and understanding during this time.

Please note that we will not store or process any applications received after 16 March 2020, until the decision is made to accept new applications again.

Frequently Asked Questions  

My Special Day was postponed, when is Willow going to resume Special Days?

The situation is too uncertain for us to begin rebooking any future dates for Special Days, even if later in the year. Hopefully, we will know more about the trajectory of the virus and any extension to the lockdown from the government update in February.

If you wish to do something at home instead that we could arrange during the lockdown, please get in touch with the Special Days team by emailing info@willowfoundation.org.uk

My application is due to expire soon or has already expired. Does this mean that my application will get extended?

Yes – We will automatically extend all approved applications that are due to expire soon or that have already expired until 1st October 2021. We will closely monitor the situation and should we need to extend applications further we will do so.

How will Willow be prioritising booking Special Days?

We will be prioritising urgent beneficiaries and also those who had a Special Day booked and cancelled previously but we aim to honour all previously approved applications by 1 October 2021. If you feel that you need to go on your Special Day as soon as possible please let the Special Days team know by emailing info@willowfoundation.org.uk

Are there any restrictions for my Special Day?

All Special Days must adhere to Government guidelines and restrictions relating to COVID-19. Unfortunately at this time, we cannot offer assistance with travel arrangements to and from your Special Day. We are also currently unable to provide the option of sporting events, live music events, spa days and theatre productions as a Special Day choice.

All of the above are subject to change due to the current Covid-19 restrictions and will be monitored closely on a regular basis.

Who can come with me on my Special Day?

You can share your Special Day with close family or friends. Please discuss this with your Special Day Coordinator as they will need to refer to the most recent government guidelines. If you need a carer to attend to help with your medical needs, please let us know when we are making your arrangements.

What does cancelling my Special Day mean and how will it impact me?

If your personal circumstances change (i.e. you become too unwell to travel or if the government guidelines change) we will cancel and re-book your Special Day on a future date and when safe to do so. We will take care of all of your booking amendments so you do not need to worry about this.

What if I decide I no longer wish to have a Special Day?

This is not a problem, if you no longer wish to have a Special Day and withdraw your application please inform us by emailing info@willowfoundation.org.uk

If you have any questions regarding your Special Day application then please contact us on Info@willowfoundation.org.uk

When will I be able to send a new application to Willow for a Special Day?

We are still working with our current group of beneficiaries who had their Special Days postponed due to the initial impact of COVID-19 back in March 2020. We have over 700 beneficiaries that we are fulfilling Special Days for between now and the end of 2021.

We are currently planning to reopen to new applications again in late 2021 at the earliest. However, we will update the website and notify referrers if that changes.

Please note that we will not store or process any applications received after 16 March 2020.

We hope that we have covered all of your questions, however, if there is anything else we can help you with please do not hesitate to contact us by emailing info@willowfoundation.org.uk and we will be happy to assist.