Apply
All applications must be submitted by a medical referrer on behalf of their patient. We welcome referrals from doctors, nurses and other key workers/lead professionals who have an on-going relationship with the applicant and can access their medical records to complete the information on the application form.
Please make sure you have checked our eligibility criteria before you apply.
Special Days
Days out or short breaks within the UK.
Click the link below to access the online application form for Special Days. This form must be completed by a medical professional on their patient’s behalf.
Update (July 2026) – Going forward, we are introducing an extra form for your patient to complete after the application has been approved. This form records further information regarding their experience choices, loved ones they want to bring, non-medical adjustments needed etc. This gives us more information upfront, which helps us to craft the best experience possible for them.
There is also the option for someone to complete this on their behalf if they are unable.
Rest assured, this does not affect the standard application and referral process, which remains the same. You may notice that you are copied into correspondence regarding this form (and any chases), as we will need them to complete it before we start arranging their Special Day.
Special Treats
Luxury gift boxes sent directly to your door.
If you are a medical professional wanting to refer your patient for a Treat Box, please click the link below.
If you want to refer yourself for a Treat Box, please click this link.
What happens when my referral is received by Willow?
Once the online application form has been submitted, this will be checked by one of our Medical Advisors to check eligibility before being approved.
If so, one of our Special Day Coordinators will contact the applicant directly to start discussing their Special Day plans.
If further information is required our Medical Advisors will contact the medical referrer directly.
If the application is not approved, we will contact both the applicant and referrer to notify regarding the reason. This will typically be due to not meeting the eligibility criteria or perhaps having received support previously from Willow.