All applications must be submitted by a medical referrer on behalf of their patient. We welcome referrals from doctors, nurses and other key workers/lead professionals who have an on-going relationship with the applicant and can access their medical records to complete the information on the application form.

Please make sure you have checked our eligibility criteria before you apply.

We now have a new online application system, with a separate form for each service type. We will no longer accept applications made using our old paper form.

What happens when my referral is received by Willow?

Once the online application form has been submitted, this will be checked by one of our Medical Advisors to check eligibility before being approved. 

If so, one of our Special Day Coordinators will contact the applicant directly to start discussing their Special Day plans.

If further information is required our Medical Advisors will contact the medical referrer directly.

If the application is not approved, we will contact both the applicant and referrer to notify regarding the reason. This will typically be due to not meeting the eligibility criteria or perhaps having received support previously from Willow.

Special Days

Click the link below to access the online application form for Special Days.

Update March 2023 – We are experiencing incredibly high demand for our services, so please note that applications are currently taking much longer to be processed. We are prioritising those that are medically urgent within our usual timescale but please be aware that other applications will take much longer*. We apologise for any inconvenience caused.

*Please note, we honour eligibility from the date the application is received. Therefore applicants will not miss out on being eligible, even if they fall out of our criteria in the meantime and despite any delays in processing.

Special Treats

To apply for a Special Treat, please see this page.