Apply for a Special Treat or Special Day

How to refer to Willow

All applications must be supported by a medical referrer. We welcome referrals from doctors, nurses and other key workers/lead professionals who have an on-going relationship with the applicant and can access their medical records to complete the information on the application form.

Please make sure you have checked our eligibility criteria before you apply.

We now have a new online application system, with a separate form for each service type. We will no longer accept applications made using our old paper form.

For Special Days specifically, one key difference compared to our old application form is that we no longer ask for the choice of Special Day.  This is now discussed after an application has been approved, once a Special Day Coordinator has been assigned and they discuss the options in detail directly with the applicant.

What happens when my referral is received by Willow?

Once the online application form has been submitted, this will then be checked by one of our Medical Advisors to check eligibility before being approved. 

If so, one of our Special Day Coordinators will contact the applicant directly to start discussing their Special Day plans, or arrange sending their Special Treat to them.

If further information is required our Medical Advisors will contact the referring medical professional directly.

If the application is not approved, we will contact both the applicant and referrer to notify regarding the reason. This will typically be due to not meeting the eligibility criteria or perhaps having received support previously from Willow.

Online Application Forms

Important  - If eligible for both support types, please only apply for a Special Treat or Special Day, not both.  We can only offer one instance of support per person, so you will need to choose one or the other.


Special Treats

Available to all patient groups listed in our eligibility criteria.


Special Days

Restricted to those in Group 2, 3 & 4 only - these groups are defined in our eligibility criteria.

Important - Those in Group 1 (i.e. those receiving curative treatment) can only apply for a Special Treat and not a Special Day.


If approved, a Special Day application is valid for six months and the Special Day must take place within this time.  Beyond that point, an application may be extended on medical grounds or other a new application would need to be submitted.