Willow Foundation’s use of Fundraise Up
The information here is related to Willow Foundation’s use of Fundraise Up for the purpose of processing one-off or regular donations.
Information we collect and why
When you use this platform to make a donation, we will collect the following information from you:
- Your name and email address (as mandatory) and your telephone number (as optional).
- Where you agree to Gift Aid a donation, we will – in line with HMRC requirements – ask for your full postal address.
- If given, your consent to send you further marketing communications by email and SMS. You can also opt-out of future postal and telephone contact.
We will only use this information to process your donation and keep a record of it. We do not have access to your financial information, which is securely managed by a recognised payment gateway or credit card agency. Data is only kept for as long as it is needed for the purpose is collected. Please see the full privacy statement for further details.
Any consents given will be managed according to our full privacy statement. We will always keep your data safe and secure. You can update your preferences by contacting our team on 01707 259 777 or by emailing [email protected]
Suggested donation amounts
The Fundraise Up platform features functionality, known as machine learning, that is able to suggest a donation amount to you, based on analysis of publicly available data related to your location, browser type and device, and website activity and any previous donations made to Willow Foundation through Fundraise Up. This information is only ever used anonymously and in ways that cannot identify any individual.
We use this service in our legitimate interest and in order to support our charitable work. Any suggested donation amount can be ignored. There is no automatic decision making involved in this activity and it will not result in any harmful effects to you.
If you have any concerns over suggested donation amounts, please email [email protected]
Fees explained
Willow Foundation deducts 5.2% plus a 20p processing fee from your donation to help cover transaction fees and keep our online donation service secure. When you opt to cover fees we ensure more of your money goes towards helping us be there for more people in crisis around the world.
These fees include:
- 4% Fundraise Up platform fee
- 1.2% + 20p to cover UK payment processing charges
Cookies
This platform also uses two strictly necessary cookies to set user preferences, remember session content and help with anti-fraud detection. For more details about the cookies we use, please see our privacy policy.
Data sharing and international transfer of data
Data is only shared with Fundraise Up for the purposes of service provision. Primary data is processed at a UK-based data centre. Fundraise Up business servers are located and backed-up in North America. Willow Foundation has ensured that adequate and recognised safeguards are in place before any necessary international data transfers take place.
Your rights and contact information
Your full rights are outlined in our full privacy policy. If you have any questions about your privacy or our privacy policy, please write to:
Willow Foundation, Gate House, Fretherne Road, Welwyn Garden City, Hertfordshire, AL8 6NS.
Email:[email protected]
Or call our team on +44 01707 259 777